FAQ
Your questions, answered.
30 questions about MapPack: how it works, the guarantee, pricing, results, and technical details.
How it works
What exactly is the Map Pack?›
The Google Map Pack (also called the 3-pack) is the block of three local business listings that appears at the top of Google search results for local queries like "plumber near me." It shows your business name, star rating, address, and phone number. Most customers click one of these three results before scrolling further.
What are the 5 keywords?›
You pick 5 buyer-intent keywords tied to your business and city. Examples: "plumber near me," "emergency drain cleaning Denver," "licensed plumber Denver CO." We suggest candidates; you confirm your final 5. Any 1 of them appearing in the 3-pack triggers your plan.
How does the device farm generate signals?›
10,000 real consumer phones in your target city search for your keywords, find your Google Business Profile in the Map Pack results, and engage — clicking, calling, requesting directions. These are the exact signals Google uses to measure local relevance.
Do I need to change my website?›
No. All signal generation happens externally through your Google Business Profile. We do not need website access, CMS login, or any technical changes on your end.
Can I change my keywords after I submit?›
Yes, within the first 7 days. After keyword lock, we begin configuring the device farm for your specific queries. Changes after lock require a support request.
What if I operate in multiple cities?›
Each city is a separate campaign. Contact us for multi-location pricing — we offer discounts for businesses running 3+ cities simultaneously.
The guarantee
What exactly does "free until you rank" mean?›
We do not collect a credit card during signup. You owe nothing until one of your 5 keywords appears in positions 1, 2, or 3 of the Google Map Pack — confirmed by 3+ daily measurements from real devices in your city.
What counts as "in the Map Pack"?›
Position 1, 2, or 3 in the Google Business Profile 3-pack for any of your 5 keywords, measured from a real device in your target city. Must be confirmed by 3+ consecutive daily measurements to rule out one-day fluctuations.
What happens if it takes longer than 45 days?›
We keep working. The guarantee has no expiration. Our device farm continues running your campaign at no charge to you until the detection threshold is met.
What if I dispute a ranking result?›
You get a 7-day verification window after we send you the evidence. You can check independently — search your keyword from a phone in your city, or use a tool like BrightLocal to verify. If you dispute it, we investigate before billing starts.
Can I cancel before the first charge?›
Yes. You have a 7-day verification window plus a 14-day billing notice — 21 days total between first ranking confirmation and first charge. You can cancel at any point in that window.
Does the guarantee cover all industries?›
It covers most local service businesses with a Google Business Profile: plumbing, HVAC, dental, legal, med spa, roofing, auto repair, and similar. It does not cover purely online businesses, e-commerce, or businesses without a physical or service-area listing.
Pricing and billing
When exactly does billing start?›
After your first ranking is confirmed (3+ daily measurements), we send you an evidence email. You have 7 days to verify. Then a 14-day billing notice goes out. Your first charge processes 21 days after initial confirmation.
What is the monthly price?›
MapPack plan: $497/mo. MapPack + SignalAEO bundle: $749/mo. Billing is monthly, no annual commitment required.
Is there a setup fee?›
No setup fee. No card required to start. You pay nothing until you rank.
Can I cancel anytime?›
Yes. Monthly billing, no contract. Cancel any time from your account dashboard or by emailing contact@mappack.cloud.
What payment methods do you accept?›
Major credit and debit cards via Stripe. No ACH or wire at this time.
Do you offer refunds?›
If you are billed and later discover the ranking was an error (verifiable with independent measurement), we issue a full credit. See our guarantee terms for the full policy.
Results and timelines
How fast do I see results?›
Most customers see their first Map Pack ranking in 14-45 days. Competitive markets (e.g., personal injury law in a major city) may take 60-90 days. The guarantee has no expiration — we work until you rank regardless of timeline.
What is the Map Pack radius and why does it matter?›
Your Map Pack radius is the geographic area in which your business appears for a given keyword. A new business might only appear for searches within 0.4 miles. After signal buildup, that radius can expand to 2+ miles — reaching far more potential customers.
What results can I realistically expect?›
Case studies show 8-15 new inbound calls per week attributable to Map Pack placement. Results vary by market, industry, and keyword competitiveness. We do not guarantee a specific call volume — only Map Pack placement.
How will I know when I rank?›
We email you a screenshot, timestamp, and device-location log when the ranking threshold is confirmed. You will also receive monthly radius reports showing your coverage expansion.
What happens to my ranking after I start paying?›
The device farm continues running daily to maintain and strengthen your position. Rankings that are not reinforced can slip. Your monthly payment funds the ongoing signal generation that holds your position.
Can I rank for all 5 keywords?›
Yes, and many customers do. The guarantee triggers on any 1 of 5. After you start paying, we continue working all 5 keywords to maximize your Map Pack coverage.
Technical questions
Are the devices real phones or emulators?›
Real consumer-grade smartphones — the same models your customers use. No emulators, no virtual machines. Each device has a real carrier connection, real physical location in a US city, and a natural behavioral fingerprint.
How does Google not detect this as spam?›
Because the signals are indistinguishable from real customer behavior. Real devices, real locations, real carrier networks. We replicate the exact engagement pattern a genuine customer would generate. We do not use bots, VPNs, or synthetic traffic that triggers Google spam filters.
Does this violate Google's terms of service?›
Our methodology generates real consumer-equivalent signals. We do not manipulate reviews, purchase clicks, or use prohibited techniques. Consult legal counsel for your specific situation.
Do I need a Google Business Profile?›
Yes. Your Google Business Profile must be verified and active. If you do not have one, create it at business.google.com before starting. We cannot generate Map Pack signals for an unverified profile.
What if my Google Business Profile gets suspended?›
Profile suspensions are a separate issue from our service. If your profile is suspended, pause your MapPack campaign immediately and resolve the suspension with Google. Our service cannot prevent or reverse profile suspensions.
How do you measure Map Pack position?›
From real devices located in your target city. We search your keyword from multiple device locations daily and record whether your business appears in positions 1, 2, or 3 of the 3-pack. API measurements are not used — we measure what real users see.
Still have questions?
Talk to us.
15-minute call. No pitch. We answer your questions and check your Map Pack position live.